Support

Something not working?

Most problems come down to one of these.

Apps aren't being blocked

DropIt blocks through Apple's Screen Time. When something else uses Screen Time too, the two get in each other's way. Work through this from the top.

  1. Check that DropIt has Screen Time access: Settings → Screen Time, and make sure DropIt is switched on there.
  2. Turn off or delete other blocking or focus apps, such as Opal, one sec or Forest.
  3. Remove App Limits for the apps DropIt blocks: Settings → Screen Time → App Limits.
  4. Take those apps out of Settings → Screen Time → Always Allowed.
  5. Turn off Share Across Devices: Settings → Screen Time → Share Across Devices.
  6. A profile holds up to 50 separate apps; that limit is Apple's. A whole category counts as one, so use a category for a long list.
  7. Is Block all except selected on? Then the apps you chose stay open and everything else is blocked. Categories then count app by app towards the limit of 50.
  8. Update DropIt to the latest version and restart your iPhone.
The tag doesn't scan, or scans slowly
  • The NFC reader sits at the top of the back of your iPhone, next to the camera. Hold the tag there and keep it still for a second.
  • Thick, metal or magnetic cases and MagSafe card holders weaken the signal. Try once without.
  • Scan window not appearing, or still nothing? Force restart your iPhone: press and release volume up, press and release volume down, then hold the side button until the Apple logo appears.
My block stops, or doesn't come back
  • Using a schedule? A scheduled block ends at its end time by design. Check the times in your profile.
  • Block not coming back after a Coffee Break? Update your iPhone to the latest iOS version. On older versions of iOS 17 and 18, a block sometimes does not return after a break.

Frequently asked questions

App & features

How is DropIt different from Apple Screen Time or Digital Wellbeing?

With Screen Time and Digital Wellbeing, the way to bypass your limits is always within reach. One tap and you are back on Instagram. DropIt removes that option. The only way to unblock your apps is to physically scan your tag. Put it in another room, leave it at home, give it to someone else. That distance is what makes it work.

Is the DropIt app free?

Yes. The app is free to download. You purchase the tag once and that is it.

Are there any subscriptions?

No. Never.

Which devices are compatible?

DropIt currently works on iPhone with iOS 17.6 or higher. Android support is coming soon.

Which apps and websites can I block?

You can block any app on your iPhone, as well as websites in Safari.

Can I run blocks on a fixed schedule?

Yes. Per profile you set the days of the week plus a start and end time, and the block starts and stops on its own at those moments. Want out before the end time? The usual rule applies: scan your tag. You can switch a schedule off temporarily without losing its days and times.

What is Coffee Break?

If you enable Coffee Break in the app settings, you get one 15-minute break per blocking session. Enough to check in, not enough to lose the afternoon.

What is Strict Mode?

Strict Mode can be turned on in the app settings. It prevents you from deleting the DropIt app to bypass an active block. For when you really mean it.

What if I urgently need access to a blocked app?

Emergencies happen. You get 3 emergency Pick-ups, topped up every month, which you can use directly in the app to unblock everything instantly. Use them wisely.

The tag

Do I always need the tag to start a blocking session?

No. You can start a blocking session manually from within the app. Unblocking, however, is only possible by scanning your DropIt tag. That is what keeps you honest.

Can I share the tag with others?

Yes. One tag works with multiple phones, as long as the DropIt app is installed. Share it with a partner, friend, or roommate.

Is the tag waterproof?

Yes. The DropIt tag is IP68 certified and fully waterproof.

Does the tag need charging?

No. The tag has no battery and never needs charging.

Shipping & returns

How long does delivery take?

Orders are processed within 2 business days. After that, PostNL delivers within 1 to 2 business days. In total, expect your order within 3 to 4 business days.

Do you ship outside the Netherlands?

We currently ship within the Netherlands only. International shipping is coming soon.

How much does shipping cost?

Shipping costs €3.95. Orders of 2 tags or more qualify for free shipping.

What is your return policy?

You have 30 days after receiving your order to request a return. The item must be unused and in its original packaging. Email support@joindropit.com with your order number to get started. A €4.50 return shipping fee will be deducted from your refund.

Privacy

Do you collect data through the DropIt app?

No. DropIt does not collect any data. Everything stays on your device.

Still need help?

Email us with your iPhone model, iOS version and DropIt version, so we can look straight away. Your iOS version is under Settings → General → About, your DropIt version on the About screen in the app.

Email support